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Customer Experience Management
Internally funded project
Start date :
15.10.2019
End date :
30.09.2023
Overview
Publications
(8)
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Journal article
Journal article
Book chapter / Article in edited volumes
Book chapter / Article in edited volumes
Authored book
Authored book
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Translation
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Thesis
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Edited Volume
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Conference contribution
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Exploring the influence of submission devices on customer referral creation and receiver reactions in customer referral programs (2024)
Wolf L, Klopfer LM, Steul-Fischer M, Reinsperger M
Journal article
Optimierung des Customer Experience Managements durch die Nutzung von Speech Analytics in der Versicherungsbranche (2024)
Klopfer LM, Meier G, Steul-Fischer M
Journal article
Sunday gleich Funday? Die Analyse und Prognose von Zeiteffekten im Online-Kundenverhalten im Versicherungsbereich mittels Machine Learning. (2024)
Wolf L, Galehr-Fritsch E, Steul-Fischer M
Journal article
Factors of customers’ channel choice in an omnichannel environment: a systematic literature review (2023)
Wolf L, Steul-Fischer M
Journal article
How digital devices shape online recommendations (2023)
Klopfer LM, Wolf L, Steul-Fischer M
Book chapter / Article in edited volumes
How Does Device Choice Differ Along the Customer Journey and for Different Product Characteristics? – Insights From Experimental and Clickstream Data (2023)
Wolf L, Steul-Fischer M
Book chapter / Article in edited volumes
Device-mediated customer behavior on the Internet – A systematic literature review (2023)
Wolf L
Journal article
Customer Experience Management – Eine qualitative Studie zur Umsetzung in der Versicherungsbranche (2022)
Klopfer LM, Steul-Fischer M, Zitzmann A
Journal article