Service Systems

Capabilities of digital servitization: Evidence from the socio-technical systems theory (2022) Münch C, Marx E, Benz L, Hartmann E, Matzner M Journal article Managing Robotics in Retail - A Service Systems Perspective (2022) Meyer P Thesis Supply Ecosystems and The Concept of Resilience - A Literature Review (2022) Münch C, Marx E Book chapter / Article in edited volumes ServML – A Domain-Specific Modeling Language as an Extension of SysML to Model Smart Service Systems (2022) Marx E Conference contribution, Conference Contribution Project Management as a B2B Service in the automotive development process (2022) Reiche F, Schmidtner M, Marx E, Matzner M, Timinger H Conference contribution, Conference Contribution Process Mining for Advanced Service Analytics – From Process Efficiency to Customer Encounter and Experience (2022) Zilker S, Marx E, Stierle M, Matzner M Conference contribution, Conference Contribution Managing Value Propositions in Service Ecosystems (2021) Boha J Thesis A Domain Ontology for Platform Ecosystems (2021) Zarnescu C, Dunzer S Conference contribution, Conference Contribution Transitioning to Platform-based Services and Business Models in a B2B Environment (2021) Matzner M, Pauli T, Marx E, Anke J, Poeppelbuss J, Fielt E, Gregor S, et al. Journal article Smart Service Systems in Mexico: Implications of the Socio-Economic Context on the Willingness to Co-Create (2021) Marx E, Valdés Juárez FH, Tang W, Matzner M Conference contribution, Conference Contribution