TOOLS FOR OPEN SERVICE DESIGN An Analysis into Existing and Future Methodologies

Cooney A, Zink T, Jonas J (2017)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2017

Pages Range: 1429-1440

Event location: St. Gallen CH

Open Access Link: https://wi2017.ch/images/wi2017-st_paper_27.pdf

Abstract

The growing importance of the service industry in today’s information
technology-oriented domain is indubitable. In contrast to the manufacturing
industry, which has had time to develop, mature and standardise processes, there
exists in the service industry a dearth of standardised design methodologies. In
analysing an extent of relevant new literature, this illustrative case study
examines three service design tools chosen on the basis of their applicability to
open innovation. One tool is thus selected and applied to a currently existing, but
hitherto under used, technology. The purpose of this illustrative case study is to
expand the service design repertoire of service innovation managers in the field
of open innovation.

Authors with CRIS profile

Andrew Cooney Chair of Information Systems I, Innovation and Value Creation Julia Jonas Chair of Information Systems I, Innovation and Value Creation

How to cite

APA:

Cooney, A., Zink, T., & Jonas, J. (2017). TOOLS FOR OPEN SERVICE DESIGN An Analysis into Existing and Future Methodologies. In Proceedings of the 13th International Conference on Wirtschaftsinformatik (pp. 1429-1440). St. Gallen, CH.

MLA:

Cooney, Andrew, Timo Zink, and Julia Jonas. "TOOLS FOR OPEN SERVICE DESIGN An Analysis into Existing and Future Methodologies." Proceedings of the 13th International Conference on Wirtschaftsinformatik, St. Gallen 2017. 1429-1440.

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