Communication in teams - an expression of social conflicts

Klünder J, Schneider K, Kortum F, Straube J, Handke L, Kauffeld S (2016)

Publication Type: Conference contribution

Publication year: 2016

Journal

Lecture Notes in Computer Science Springer Verlag

Publisher: Springer Verlag

Book Volume: 9856 LNCS

Pages Range: 111-129

Conference Proceedings Title: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Event location: Stockholm, SWE

ISBN: 9783319449012

DOI: 10.1007/978-3-319-44902-9_8

Abstract

The more members a team has, the more information needs to be shared with single team members or within the whole team. Sufficient information sharing is difficult to ensure, since a project leader will not be fully aware of all on-going information and communication within the team. In software engineering, information flow is essential for project success. In each part of the process, information like requirements or design decisions needs to be communicated with appropriate persons. Neither missing nor wrong implemented requirements are desirable, since extra working hours or incomplete working results need to be paid. Therefore, the right amount of information sharing is highly desirable. To ensure this, communication is a mandatory requisite. Furthermore, knowing about social conflicts is suitable, since these influence the information flow. In an experiment with 34 student software projects, we collected data referring to internal team communication and mood. In these projects, we could show a correlation between chosen communication channels, social conflicts and mood. Since social conflicts foster an insufficient information flow, knowing about these helps software developing teams to reach higher quality and a higher customer satisfaction.

Authors with CRIS profile

Lisa Handke

Involved external institutions

Gottfried Wilhelm Leibniz Universität Hannover DE Germany (DE) Technische Universität Braunschweig DE Germany (DE)

How to cite

APA:

Klünder, J., Schneider, K., Kortum, F., Straube, J., Handke, L., & Kauffeld, S. (2016). Communication in teams - an expression of social conflicts. In Marco Winckler, Chris Johnson, Cristian Bogdan, Jan Gulliksen, Filip Kis, Regina Bernhaupt, Stefan Sauer, Philippe Palanque, Peter Forbrig (Eds.), Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (pp. 111-129). Stockholm, SWE: Springer Verlag.

MLA:

Klünder, Jil, et al. "Communication in teams - an expression of social conflicts." Proceedings of the IFIP WG 13.2/13.5 Joint 6th International Conference on Human-Centered Software Engineering, HCSE 2016 and 8th International Conference on Human Error, Safety, and System Development, HESSD 2016, Stockholm, SWE Ed. Marco Winckler, Chris Johnson, Cristian Bogdan, Jan Gulliksen, Filip Kis, Regina Bernhaupt, Stefan Sauer, Philippe Palanque, Peter Forbrig, Springer Verlag, 2016. 111-129.

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