Steeb T, Wessely A, Merkl H, Kirchberger M, Bosch-Voskens C, Erdmann M, Heinzerling L, Berking C, Heppt M (2021)
Publication Type: Journal article
Publication year: 2021
Book Volume: 101
Journal Issue: 6
An important measure of hospital quality is the satisfaction of patients. The aim of this cross-sectional study, performed in the dermato-oncology unit of the university hospital in Erlangen, Germany, was to assess skin cancer patients' degree of satisfaction with healthcare services. Self-administered questionnaires on patient satisfaction regarding contact with staff, need for information, and recommendation of the skin cancer centre were distributed in the day-care unit and the outpatient department to patients between April and June 2017. Results were reported descriptively and subgroup differences were explored using the Mann-Whitney U test, binary logistic regression, or χ2 test. Overall, 496 of 571 questionnaires were returned (86.9%). The median of all satisfaction items ranged between 1 (very good) and 2 (good). The majority of patients wanted more detailed information about skin cancer (46.7%, 142/304). Long waiting times were often criticized (22.8%; 80/351). Particular attention in addressing specific needs and fears may further increase patient satisfaction.
APA:
Steeb, T., Wessely, A., Merkl, H., Kirchberger, M., Bosch-Voskens, C., Erdmann, M.,... Heppt, M. (2021). "I Feel I'm in Best Hands with You!": A Survey of Patient Satisfaction in a German University Skin Cancer Centre. Acta Dermato-Venereologica, 101(6). https://doi.org/10.2340/00015555-3837
MLA:
Steeb, Theresa, et al. ""I Feel I'm in Best Hands with You!": A Survey of Patient Satisfaction in a German University Skin Cancer Centre." Acta Dermato-Venereologica 101.6 (2021).
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