Satisfaction with and reliability of in-hospital video-EEG monitoring systems in epilepsy diagnosis – A German multicenter experience

Willems LM, Baier H, Bien CG, Bösebeck F, Dümpelmann M, Hamer H, Kellinghaus C, Knake S, Schreiber M, Staack AM, Surges R, Tergau F, von Podewils F, Weber Y, Wehner T, Winter Y, Philipp Zöllner J, Strzelczyk A, Rosenow F (2021)

Publication Type: Journal article

Publication year: 2021

Journal

Clinical Neurophysiology Elsevier

DOI: 10.1016/j.clinph.2021.04.020

Abstract

Objective: To analyze satisfaction with and reliability of video-electroencephalography-monitoring systems (VEMS) in epilepsy diagnostics. Methods: A survey was conducted between December 2020 and January 2021 among German epilepsy centers using well-established customer satisfaction (CS) and quality assurance metrics. Results: Among 16 participating centers, CS with VEMS was low, with only 13% of customers actively recommending their system. Only 50% of users were satisfied with the overall performance of their VEMS, and a low 18% were satisfied with the manufacturer's customer service. User interface, software stability, lack of regular updates, and missing customer-oriented improvements were reported as frequent problems jeopardizing diagnosis in approximately every 10th patient. The greatest potential for improvement was identified for software and hardware stability as well as customer service. Conclusion: Satisfaction with VEMS and their customer service was low, and diagnostics were regularly affected by software or hardware errors. Even if this can be partly explained by the technical complexity of VEMS, there is an urgent need for improvements with regard to the reliability and durability of system components as well as signal synchrony and data management. Significance: This analysis highlights low consumer satisfaction of users with VEMS and uncovers frequent problems and potential for improvement.

Authors with CRIS profile

Hajo Hamer Professur für Epileptologie

Involved external institutions

Universitätsklinikum Frankfurt am Main (KGU) DE Germany (DE) Universitätsmedizin der Johannes Gutenberg-Universität Mainz DE Germany (DE) Universitätsklinikum Freiburg DE Germany (DE) Universitätsklinikum Bonn DE Germany (DE) Epilepsiezentrum Kork DE Germany (DE) Rheinisch-Westfälische Technische Hochschule (RWTH) Aachen DE Germany (DE) Universitätsklinikum Knappschaftskrankenhaus Bochum DE Germany (DE) Universitätsmedizin Greifswald / Universitätsklinikum Greifswald DE Germany (DE) Goethe-Universität Frankfurt am Main DE Germany (DE) Universität Bielefeld DE Germany (DE) Agaplesion Diakonieklinikum Rotenburg DE Germany (DE) St. Bernward Krankenhaus DE Germany (DE) Universitätsklinikum Tübingen DE Germany (DE) Klinikum Osnabrück DE Germany (DE)

How to cite

APA:

Willems, L.M., Baier, H., Bien, C.G., Bösebeck, F., Dümpelmann, M., Hamer, H.,... Rosenow, F. (2021). Satisfaction with and reliability of in-hospital video-EEG monitoring systems in epilepsy diagnosis – A German multicenter experience. Clinical Neurophysiology. https://doi.org/10.1016/j.clinph.2021.04.020

MLA:

Willems, Laurent M., et al. "Satisfaction with and reliability of in-hospital video-EEG monitoring systems in epilepsy diagnosis – A German multicenter experience." Clinical Neurophysiology (2021).

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