Response behavior in work stress surveys: A qualitative study on motivational and cognitive processes in self- and other-reports

Greulich B, Debus M, Kleinmann M, König CJ (2020)

Publication Type: Journal article

Publication year: 2020

Journal

European Journal of Work and Organizational Psychology Taylor & Francis (Routledge)

DOI: 10.1080/1359432X.2020.1812580

Abstract

Work stressors have major consequences for employees’ health and performance, and it is thus in the interest of organizations to assess them. Although organizations often ask employees to fill out work stress surveys regarding stressors and resources, the literature on survey responding offers only limited advice on how to formulate work stress surveys. Furthermore, self-, supervisor-, and coworker-reports show only low convergence. To deepen our understanding of motivational and cognitive processes when individuals respond to work stress surveys, we used a qualitative, grounded theory approach. We interviewed employees after they responded to representative items, asking them about their thoughts, motivational processes, potential factors that might have biased their responses, and the contexts they considered when responding. Since organizations are often also interested in other-reports of stress at work, we also interviewed supervisors and coworkers.We reached theoretical saturation after 31 interviews. A multi-stage coding-process with three raters resulted in new theoretical findings regarding motivational processes, comparisons, and differences between self- and other-reports. For example, employees sometimes deliberately distort answers for fear of consequences. Furthermore, employees, supervisors, and coworkers undergo different comparison processes. The findings of this study suggest that more specific and context-rich wording of items may lead to a more reliable and comparable assessment of stressors and resources at work.

Authors with CRIS profile

Maike Debus Juniorprofessur für Wirtschaftspsychologie

Involved external institutions

Universität des Saarlandes (UdS) DE Germany (DE) University of Zurich / Universität Zürich (UZH) CH Switzerland (CH)

How to cite

APA:

Greulich, B., Debus, M., Kleinmann, M., & König, C.J. (2020). Response behavior in work stress surveys: A qualitative study on motivational and cognitive processes in self- and other-reports. European Journal of Work and Organizational Psychology. https://dx.doi.org/10.1080/1359432X.2020.1812580

MLA:

Greulich, Berit, et al. "Response behavior in work stress surveys: A qualitative study on motivational and cognitive processes in self- and other-reports." European Journal of Work and Organizational Psychology (2020).

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