Are shadow system users the better IS users?-Insights of a lab experiment

Haag S, Eckhardt A, Bozoyan C (2015)

Publication Language: English

Publication Status: Published

Publication Type: Conference contribution, Conference Contribution

Publication year: 2015

Publisher: Association for Information Systems

Conference Proceedings Title: Proceedings of the 36th International Conference on Information Systems, Fort Worth, USA

Event location: Fort Worth US

URI: https://www.scopus.com/record/display.uri?eid=2-s2.0-84964669474∨igin=inward

Abstract

Prior research argues that the effective usage of a mandatory system varies with users' individual differences and engagement, the tasks carried out, and the system features applied. In this study, we analyze individual-level system usage to improve performance by adapting and expanding the number and configuration of systems in use. Thus, we address IT executives' increasing challenge of users deploying shadow systems besides or instead of the mandatory system. Integrating the existing knowledge of adaptive system use and shadow IT, we theoretically conceptualize individuals' shadow system usage, hypothesize cognitive, affective, and behavioral drivers, and its impact on job performance. Results of a lab experiment show that compared to nonusers, shadow system users are more intrinsically motivated, easier accept neutralization techniques, and perform significantly better, regarding both task output and task behavior. New insights are provided that deviant usage behavior improves not only task achievement, but also the mandatory system's functionality.

Authors with CRIS profile

Steffi Haag

Involved external institutions

Goethe-Universität Frankfurt am Main DE Germany (DE) German Graduate School of Management and Law DE Germany (DE)

How to cite

APA:

Haag, S., Eckhardt, A., & Bozoyan, C. (2015). Are shadow system users the better IS users?-Insights of a lab experiment. In Proceedings of the 36th International Conference on Information Systems, Fort Worth, USA. Fort Worth, US: Association for Information Systems.

MLA:

Haag, Steffi, Andreas Eckhardt, and Christiane Bozoyan. "Are shadow system users the better IS users?-Insights of a lab experiment." Proceedings of the 2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015, Fort Worth Association for Information Systems, 2015.

BibTeX: Download