Holistic customer-oriented service optimization for fleet availability

Third party funded individual grant


Start date : 01.06.2021

End date : 30.11.2024


Project details

Short description

The main goal of this project is to improve customer service processes and customer satisfaction.

In this project, we analzye event data from various sources like customer service activities and IoT data from high-end medical devices. The data is used in combination to implement solutions for real-time diagnosis of machine failures and to predict outcomes of customer service processes.

Methods designed and used include:

Involved:

Contributing FAU Organisations:

Funding Source