Fachbereich Wirtschaftswissenschaften

Optimierung des Customer Experience Managements durch die Nutzung von Speech Analytics in der Versicherungsbranche (2024) Klopfer LM, Meier G, Steul-Fischer M Journal article Interpretable generalized additive neural networks (2024) Kraus M, Tschernutter D, Weinzierl S, Zschech P Journal article, Original article Public Employment Agency Reform, Matching Efficiency, and German Unemployment (2024) Merkl C, Sauerbier T Journal article Trapped between goal conflict and availability norm? How users' mobile messaging behavior during task engagement influences negative self-conscious emotions (2024) Halfmann A, Meier A, Reinecke L Journal article, Original article Sunday gleich Funday? Die Analyse und Prognose von Zeiteffekten im Online-Kundenverhalten im Versicherungsbereich mittels Machine Learning. (2024) Wolf L, Galehr-Fritsch E, Steul-Fischer M Journal article Let’s face it: When and how facial emojis increase the persuasiveness of electronic word of mouth (2024) Maiberger T, Schindler D, Koschate-Fischer N Journal article, Review article Eliciting Expectation Uncertainty from Private Households (2024) Dovern J Journal article, Original article Evaluating Customer Experience Management in the Insurance Industry – Empirical Studies of Company and Customer Perspectives (2024) Klopfer LM Journal article Toward a better understanding of self‐regulation promoting interventions: When performance management and job crafting meet (2024) Demerouti E, Roth C, Ebner K, Soucek R, Moser K Journal article Sprachliche Förderung in Wirtschaft (2023) Kimmelmann N Book chapter / Article in edited volumes