Fachbereich Wirtschaftswissenschaften

Context-aware explanations of accurate predictions in service processes (2024) Weinzierl S, Zilker S, Brunk J, Revoredo K, Matzner M, Becker J Conference contribution, Conference Contribution Optimierung des Customer Experience Managements durch die Nutzung von Speech Analytics in der Versicherungsbranche (2024) Klopfer LM, Meier G, Steul-Fischer M Journal article Interpretable generalized additive neural networks (2024) Kraus M, Tschernutter D, Weinzierl S, Zschech P Journal article, Original article Public Employment Agency Reform, Matching Efficiency, and German Unemployment (2024) Merkl C, Sauerbier T Journal article Trapped between goal conflict and availability norm? How users' mobile messaging behavior during task engagement influences negative self-conscious emotions (2024) Halfmann A, Meier A, Reinecke L Journal article, Original article Sunday gleich Funday? Die Analyse und Prognose von Zeiteffekten im Online-Kundenverhalten im Versicherungsbereich mittels Machine Learning. (2024) Wolf L, Galehr-Fritsch E, Steul-Fischer M Journal article Let’s face it: When and how facial emojis increase the persuasiveness of electronic word of mouth (2024) Maiberger T, Schindler D, Koschate-Fischer N Journal article, Review article Eliciting Expectation Uncertainty from Private Households (2024) Dovern J Journal article, Original article Evaluating Customer Experience Management in the Insurance Industry – Empirical Studies of Company and Customer Perspectives (2024) Klopfer LM Journal article Out-of-sample predictability of firm-specific stock price crashes: A machine learning approach (2024) Kaya D, Reichmann D, Reichmann M Journal article