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Journal of the Academy of Marketing Science
Journal Abbreviation:
J ACAD MARKET SCI
ISSN:
0092-0703
Publisher:
SAGE Publications (UK and US) / Springer Verlag (Germany)
Publications (13)
Types of publications
Journal article
Journal article
Unpublished / Preprint
Unpublished / Preprint
Publication year
From
To
Abstract
Filters (inactive)
On the Importance of Complaint Handling Design: A Multi-Level Analysis of the Impact in Specific Complaint Situations (2010)
Homburg C, Fürst A, Koschate N
Journal article
See No Evil, Hear No Evil, Speak No Evil: A Study of Defensive Organizational Behavior towards Customer Complaints (2007)
Homburg C, Fürst A
Journal article
Customers' Reactions to Price Increases: Do Customer Satisfaction and the Perceived Motive Fairness Matter? (2005)
Homburg C, Koschate N, Hoyer WD
Journal article
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